Your Swidget Privacy Guide

In this document, we outline how we deal with your privacy and protect your personal data. To make things easier for you, we have put together a summary below.

Values

Swidget values you and your household’s privacy. We design our products and services with privacy and security at the core.

  1. We respect you and your household’s data rights
  2. You are always in control of your data
  3. You are the person that benefits from your data
 

Summary

There is a lot of information covered on this page, so we’ve included what we think you would care most about up front. However, we encourage you to read through this document to learn more about your rights, your choices and how to enact them, and how we manage your personal information.

  1. We don’t share your personal data with others without your explicit consent
  2. We don’t store your household data or share it with others without your explicit consent
  3. We only process data to deliver or improve a service to you
 

Contact Info

Email: support@swidget.com
Mail: Swidget
6-677 Innovation Dr.
Kingston, Ontario
K7K 6E7

Website

Our website uses cookies to collect data for a few reasons, most of which are analytics, performance, and the functionality of our webpage – I.e., we need to know if you’re on your phone or your computer for the layout of our webpage, or we need to make sure our virtual assistant is helpful, not annoying!

Essential Cookies – These cookies are necessary to provide users with features and functionality.

Website Tracker Usage
Google Tag Manager Essential

Performance and Functionality – These cookies help identify users across different site pages for performance. While not necessary, these cookies enhance functionality of the website. 

Website Cookie Data
Zopim

stores a unique user ID for live chat.

__zlcmid
Shopify

Used in connection with customer login and shopping cart, respectively.

Secure_customer_sig

Currency

Analytics and Customization – This information helps show how the website is being used by users, allowing our team to understand if marketing campaigns are effective, and enables enhancements of user experience.

Website Tracker Data
Google Analytics
Site Analytics
  • Session duration
  • Pages per session
  • Bounce rate
  • Unique visits
  • Source
  • Etc.

Unidentified (APIs)

Facebook Connect
Site Analytics
  • Full name
  • Profile picture
  • Age
  • Gender
  • Friend's list
Pinterest Conversion Tracker
Site Analytics
  • Page visit
  • View category
  • Search
  • Cart
  • Checkout
  • Watch video
  • Signup
  • Lead
  • Custom
New Relic
Site Analytics
  • Page views
  • Transaction events
  • Mobile sessions
Website Cookies Data
Shopify

Track's landing page (2), Shopify analytics (5).

  • _landing_page
  • _orig_referrer
  • _s
  • _shopify_fs
  • _shopify_s
  • _shopify_y
  • _y
Google

uniquely identify users (2 yrs.), uniquely identify users (24 hrs.).

  • _ga
  • _gid

Advertising and targeting – These cookies are used to control target advertisements to users.

Website Tracker Usage
Facebook Custom Audience
Advertising
  • Email retargeting
DoubleClick

Advertising

  • Browser ID
  • Time
  • IP address
Twitter Button
Social Media
Google+ Platform
Social Media
Twitter Syndication
Social Media
Platform and usage Data
Facebook

To store and track visits across websites.

_fbp
Shopify

Shopify analytics relating to marketing & referrals (2).

_shopify_sa_p

_shopify_sa_t

Pinterest

tracks the usage of services.

_pin_unauth

Forms

Our website has forms to help users get in contact with our team. This is what they look like:

The Contact Us page has a contact form which goes to Sales@swidget.com. Its purpose is to understand the reason for your inquiry and to respond effectively.

  • Name
  • Email
  • Interested Drop down
  • A free text messages

Our emails are currently managed by WordPress.

The Swidget website has a virtual assistant in which the user can enter information. The information given to the chatbot contact form goes to support@swidget.com. Any information gathered from this form is for the purpose of helping service your request.

  • Name
  • Email
  • Free text message
  • Optional attachments

Our virtual assistant is managed by Zendesk.

The Swidget website also has a form for signing up for the Swidget Newsletter. The purpose of this form is to gather information necessary to send an individual a newsletter.

  • Name
  • Email

Our newsletter is managed by MailChimp

Third Parties

Swidget utilizes third-party processors to help create a better customer experience. These well vetted services only process your information per Swidget contracts. Here are those third parties.

 

We use google to serve potential customers advertisements. We also use google to understand who is coming to our website, having implemented demographic and interest reporting for analytics . We compile first and third-party identifiers to optimize ad impressions and other ad service functions.

Opt-out of Googles Ad Personalization here. You can find more info about opting out here.

wordpress

Swidget uses WordPress to manage emails which we get from the forms on our website. We receive your:

  • Name
  • Email
  • Free text message

Here is how WordPress it protecting your information.

amazonlogo

If you use Amazon to buy our products, then they will collect the necessary information to fulfill your order. To do this, Amazon collects: 

  • Name
  • Shipping Address
  • Phone Number

If your order is fulfilled by Amazon, then your credit card information and billing address is processed by Amazon Payments. Here is more information about how they protect your data.

If your order is fulfilled by a merchant on Amazon, then your credit card information and billing address is processed by Stripe. Here is more information about how they protect your data.

Swidget never sees your payment information.

mailchimplogo

We use MailChimp to help  , whether that’s communicating our new product innovations and offers with you, if you give your consent. Signing up for the Swidget newsletter is completely optional. If you sign up, MailChimp asks for the following information:

  • Name
  • Email
  • Company
  • Address
  • Phone
  • Consent

Here is how they’re protecting your information.

 

zendesklogo
jiralogo

We use Zendesk to provide you with a better customer service experience, specifically if you call or email us, so that we can keep track of the conversation, and make sure we resolve your issues. For more technical issues, we use Jira to track and resolve any software developments. To do this, Zendesk and Jira integration may collect the following information:

  • Name
  • Email
  • Language
  • Time zone
  • Operating System Version
  • Device Type
  • Firmware Version

Here is how Zendesk and Jira protect your information.

shopifylogo

Our website uses Shopify to help you buy our products. To do so, Shopify collects the following information:

  • Name
  • Email
  • Company
  • Address
  • Phone
  • Marketing Consent
  • Total Ordered
  •  
  • Tax Exempt

Here is how Shopify protects your information.

Swidget never sees your payment information.

Security

Your personal information kept on secured networks, accessible by a limited number of staff who have restricted access and are bound to keep the information confidential. We also implement security measures when a user enters, sends, or accesses their information to keep the safety of your personal information.

  • We do not use vulnerability scanning and/or scanning to PCI standards.
  • We only supply articles and information
  • We use regular Malware Scanning

 

Swidget App

The Swidget App uses edge computing, unless you pay for cloud services. Edge computing means that everything is done on your device, so that Swidget does not store your information centrally. If you use our cloud services, swidget uses   to fulfill your data storage. Here is how Amazon Web Services is protecting your data.

The Swidget App collects the following information:

  • Name
  • Email
  • Network information (network name and password is optionally enabled through smartphone)
  • Geo Location Data (optionally enabled through smartphone)
  • Rules & Definitions
  • Energy Cost Rates
  • Sensor Information

Your information is only used for purposes which you consent.

Swidget Inserts

Your Swidget sensor information is aggregated and  via that app. By aggregating your information, you will have access to daily or monthly usage averages. Depending on the sensor, the app could collect the following information about your home:

  • Temperature
  • Humidity
  • Atmospheric Pressure
  • Air Quality
  • Occupancy Status
  • Power Consumption (Instantaneous & Aggregate)
  • On/Off State
  • Dimming Value
  • Network Status
  • Vibration Events
  • Light Conditions

Policies & Legislation

While we do use third parties to process data on Swidget’s behalf, we do not otherwise sell, trade, or transfer your information without your explicit consent.

As we hold ourselves to the highest standards, we strive to adhere to the following policies and legislation:

  • California Online Privacy Protection Act (CalOPPA)
  • Do Not Track
  • Children Online Privacy Protection Act (COPPA)
  • CAN-SPAM Act
  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • California Consumer Protection Act (CCPA)
  • General Data Protection Regulation (GDPR)

Your Rights

In addition to adhering to global regulations, we also find it important for you, as a global citizen, to be aware of your rights. To that end, we have compiled a list of global rights you have in regard to your data privacy and security.

Right to Access

According to GDPR Art. 15 | CCPA 1798.100 | PIPEDA FIP 9

Individuals have the right to access and receive a copy of their personal data, and supplementary information. Must be free, accessible and reasonable.

Right to Correct, Modify, or Rectify

According to GDPR Art. 5(1)(D) & 16 | PIPEDA FIP 9

Individuals have the right to ensure inaccurate personal data is rectified or completed if it is incomplete.

Right to Object

According to GDPR Art. 21 

Individuals have the right to object to the processing of their personal data in certain circumstances (e.g., marketing).

Right to Opt-Out

According to CCPA 1798.120

Individuals have the right to opt-out of the sale of personal data.

Right to Delete or Erasure

According to GDPR Art. 17, CCPA 1798.105

Individuals have the right ‘to be forgotten.’

Right to the Restriction of Processing

According to GDPR Art. 18 & 19

Individuals can request the ‘suppression’ of their personal data, where it is stored, but the company cannot use it.

Right to Data Portability

According to GDPR Art. 20, Canada’s New Digital Charter

Enables individuals to obtain and reuse their personal data for their own purposes, across different services. Move, copy, or transfer to another IT environment in a secure way, without affecting usability.

Right to be Informed

According to GDPR Art. 13 & 14 | CCPA 1798.110 & 1798.115

Individuals have the right to be informed about the collection and use of their personal data. Your purposes for processing their personal data, your retention periods for that personal data, and with who it will be shared. Inform individuals either at time of collection, or if it is from another source, within one month. Must be brief, transparent, intelligible, easily accessible, and in clean and plain language.

Right to not be Subject to Discrimination

According to CCPA 1798.125

Individuals cannot be discriminated against for enacting their rights granted to the by the CCPA.

Rights Related to Automatic Decision Making

According to GDPR Art. 22

Applies to all automated individual decision-making and profiling.

Policy Updates

The privacy guide was last updated August 2021. Future privacy updates will be identified on this webpage.

Information Access Request

To perform a subject access request and see any personal information that Swidget stores, please open the Swidget app.

Privacy Dispute Resolution Form

Contact support@swidget.com