Eligibility for Return: Products are eligible for return within 30 days of the purchase date. Only unopened products that remain in their original condition are eligible for a return.
RMA Number: Returns will not be accepted without a valid Return Merchandise Authorization (RMA) number. To obtain an RMA number, please contact our support team at firstname.lastname@example.org.
Shipping: The cost of return shipping is the responsibility of the customer. Please ensure the product is securely packaged to prevent any damage during transit.
Inspection: Upon receiving the return, our team will inspect the item(s). If the product is unopened and in saleable condition, it will qualify for a refund.
Refund Process: Once the return has been inspected and approved, a refund will be processed to the original method of payment. Please allow up to 10 business days for the transaction to reflect in your account.
Return Address: All returns must be shipped to the following address:
35 Terry Fox Dr Unit 201
Kingston, ON K7M 8N4
Additional Queries: If you have any additional questions or need further assistance with your return, please contact our support team at email@example.com.